How to order on our online catalog:

1.  Input the quantity desired in the empty box as shown below.

item#......... $         Quantity  

2.    Hit the "add to cart" button. 
The page will reload and confirm the quantity and item ordered. 

3.  To complete your order or check items in your shopping cart. 
Click on the "Show me my order!" with the small shopping cart image
on the navigation bar at the top of each page.

The "Show my order!" link will then show a list of all items ordered. 
Then simply follow the directions on the page to complete your order or make any changes.
After finalizing your order you will immediately receive a confirmation # and a confirmation via email for your records.

Empty Shopping Cart: If you receive an empty shopping cart message when you go to check your basket it may be due to not entering in the quantity desired in the box or the shopping session expired. Our system only holds products in the basket for 30 minutes of inactivity.  

Secure Online Ordering:
When you use your credit card to shop on our online site, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy. 

How to order by mail, phone or fax:

To place an order by mail or fax click here.  Order toll free M-Th 9am-2pm Central Standard time 1-877-226-4387 

Tracking an Existing Order:
When your order is shipped, we automatically send a FedEx tracking number to the email address you provided us when you placed your order. Please check your email for the email with the header "FedEx Delivery Alert". Within the email you may then go to the FedEx website to track your package. 

If you do not have your tracking confirmation and it has been more than 9 business days for ground orders and 4 business days for air orders, reply back to your order confirmation that you received when you placed your order. Leave all information from the email confirmation when you email us.

Questions & Customer Service: 

Availability: Our online catalog is updated daily to reflect current availability. If an item does not appear on our site or says "sold out" it is currently not available. Click here to search for a product.

Imprinting / Engraving: Sorry we do not do any imprinting or engraving of products. 

Custom Made Products: Sorry we do not make any custom made products. All products we offer are on our website in the color, size and specifications stated. 

Looking for a certain product / Can't find a product: To search for a product please use our search function. All products we offer are on our website, if a product is not shown on our website we do not carry it.

Samples: Sorry we do not provide samples.

Multiple Item Discount: Sorry we do not provide discounts on quantity orders, multiple item discounts or multiple order discounts. Some of our items are available in "bulk" at a discounted prices. Bulk discounted products are only available at the discounted price in the quantity shown on our site.

Questions / Customer Service: Email us at we will reply promptly. You can also call us Monday-Thursday 9am-2pm central standard time at 1-952-758-1921.

Granite Items & Bamboo Fences Ship Rates:
All granite and bamboo fences are shipped via freight. Average ship time is 7-9 business days. 

• For an exact freight cost please see page our freight page.  
• To place an order call us Monday-Thurs 9am-2pm central standard at 1-877-226-4387 or 952-758-1921
• We take pride in offering only quality carved natural granite, natural bamboo fences and offer outstanding customer service.
• Email us - Questions about our granite products or bamboo fences. 

Return Policy: 
If for any reason you are not completely satisfied with your purchase, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. No returns or exchanges will be accepted after 30 days from the date of purchase. Returns must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges are not refunded. If you are returning an item, ship your package by insured parcel post, UPS or FedEx following the guidelines on the back of your invoice. JapaneseGifts.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.

Bridge Return Policy:
All bridge prices shown on our site includes our overweight shipping cost of 15%. The shipping cost of 15% which is included in the price of the bridge is not refundable. Purchaser is responsible for return freight. Bridges cannot be returned if it has been assembled, stained or altered in any fashion. Bridges must be returned in original condition and in original packaging within 30 days. Return authorization required.

Order Cancellations or Order Modification Policy:
Our goal is to provide the fastest service possible to our customers. In order to accomplish this, orders are automatically processed immediately after they are received. Thus we cannot cancel or modify your order once your order has been placed either by phone, fax or on our website. When your order is received, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. Returns must be accompanied by the receipt and will be refunded in the original method of payment. Shipping charges are not refunded.

Refused or Undeliverable Package Policy: 
Any package that is refused or undeliverable for any reason will incur both the original shipping charges plus an additional return shipping charge equal to the amount of the original shipping charge. Refused and undeliverable packages are returned to us via the same method in which it was originally shipped. When the package is received back, credit will be given for the purchase price less the original shipping charges and return shipping charges. 

Special Order Policy:
Any product that is special ordered cannot be returned. Special order products is defined as, but is not limited to: any merchandise that a customer orders that is not available in stock or not normally stocked or has been ordered at a customers request. All special orders are subject to pre-payment in full. Pre-payment is non-refundable/non-transferable. Shipping and handling charges are not refundable. Special order items are non-cancelable and non-returnable. Corporate Discounts: We do give a 10% discount off retail plus actual shipping charges on corporate orders over $2000 that order a multiple of one item.

Privacy Pledge:
We take your privacy and privacy concerns very seriously. That is why we adopted a Privacy Policy. We keep your personal information strictly confidential. We will not sell, trade, or rent your personal information to any third parties.

Printed Catalog:
Sorry we do not have a printed catalog for all items are imported and availability changes frequently.

Ship Time & Rates:
We take great pride in shipping most orders within 2 business days. Average ground delivery is approximately 5-9 business days not including holidays.  Premium air delivery is 3-4 business days not including holidays. Our shipping rates are a flat rate shipping based on total dollar order. Our online catalog will show the shipping rate before you make your final purchase.

Up to $35.00 .........$8.50
$35.01 - $50.00 ........$9.50
$50.01 - $100.00........$11.50
$100.01 - $150.00......$12.50
$150.01 - $200.00........$14.50
$200.01 - $250.00........$16.00
Over $250 ....................$18.00

* Premium Shipping - add an additional $15.00 to normal shipping rates. Approximate air delivery time is 3-4 business days not including holidays. FedEx air does not deliver on weekends.

Availability:
Our online catalog is updated often. If an item does not appear on our site or says "sold out"  it is currently not available. Click here to search for a product.

International Orders:
Sorry due to difficulties in shipping, high damage rate and fluctuations in shipping rate, we no longer ship outside the 48 state.

Wholesale Inquiries:
Sorry we do not sell wholesale at this time.

Product Consideration:
If you make or offer an interesting item and would like us to consider carrying your products please send information to: Japanese Style Inc. P. O. Box 53, 413 4th Ave. N. W.- Suite B, New Prague, MN  56071.

Testimonials: 

Email us at and tell us your comments. We would love to hear from you!