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Email customercare@japanesegifts.com Call Toll Free 1-877-226-4387or 952-758-1921 24 hours a day, 7 days a week. Calls will be answered M-TH 9am-3pm CST |
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How to order on our online catalog:1. Navigate to a product page. Use the search box or just browse the categories. 2. Hit the "add to cart" button. The page will reload and confirm the quantity and item ordered. 3. To complete your order or check items in your shopping cart, click on the "View Cart" link at the top right-hand corner of each page. The "View Cart" link will then show a list of all items ordered. Then simply follow the directions on the page to complete your order or make any changes. After finalizing your order you will immediately receive a confirmation # and a confirmation via email for your records. Secure Online Ordering:When you use your credit card to shop on our online site, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy.How to order by phone or fax:To place an order by phone or fax, call toll free M-TH 9am-3pm Central Standard time 1-877-226-4387 Ship Time & Rates:We take great pride in shipping most orders within 2 business days. Average ground delivery is approximately 5-9 business days not including holidays. Premium air delivery is 3-4 business days not including holidays. Our shipping rates are a flat rate based upon the total dollar value of each order. Our online catalog will show the shipping rate before you make your final purchase.Tracking an Existing Order:When your order is shipped, we automatically send a FedEx tracking number to the email address you provided us when you placed your order. Please check your email for the email with the header "FedEx Delivery Alert". Within the email you may then go to the FedEx website to track your package.Questions & Customer Service:Imprinting / Engraving: We do not do any imprinting or engraving of products at this time. Samples: Since our items are pre-packaged, we do not provide samples
To Order Granite Items & Bamboo FencesAll granite and bamboo fences are shipped via freight. Average ship time is 7-9 business days. For an exact freight cost, please contact us. To place an order, including the above items, call us Monday-Thurs 9am-3pm CST at 1-877-226-4387 or 952-758-1921. We take pride in offering only quality carved natural granite, natural bamboo fences and offer outstanding customer service. .
Wooden Bridge Return Policy:All wooden bridge prices shown on our site include our overweight shipping cost of 15% which is not refundable. Customer is responsible for return freight. Bridges cannot be returned if it has been assembled, stained or altered in any fashion. Bridges must be returned in original condition and in original packaging within 30 days. Return authorization required. Call for return instructions.Order Cancellations or Order Modification Policy:Our goal is to provide the fastest service possible to our customers. In order to accomplish this, orders are automatically processed immediately after they are received. Thus we cannot cancel or modify your order once your order has been placed either by phone, fax or on our website. When you receive the order, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. Returns must be accompanied by the receipt and will be refunded in the original method of payment. Shipping charges are not refunded.Refused or Undeliverable Package Policy:Any package that is refused or undeliverable for any reason will incur both the original shipping charges plus an additional return shipping charge equal to the amount of the original shipping charge. Refused and undeliverable packages are returned to us via the same method in which it was originally shipped. When the package is received back, credit will be given for the purchase price less the original shipping charges and return shipping charges.Special Order Policy:Any product that is special ordered cannot be returned. Special order products is defined as, but is not limited to: any merchandise that a customer orders that is not available in stock or not normally stocked or has been ordered at a customers request. All special orders are subject to pre-payment in full. Pre-payment is non-refundable/non-transferable. Shipping and handling charges are not refundable. Special order items are non-cancelable and non-returnable.Privacy Pledge:We keep your personal information strictly confidential. We will not sell, trade, or rent your personal information to any third parties.Printed Catalog:We do not have a printed catalog for all items are imported and availability changes frequently.International Orders:We do not ship outside the 48 contiguous states.Product Consideration:If you make or offer an interesting item and would like us to consider carrying your products please send information to: Japanese Style Inc. P. O. Box 53, 413 4th Ave. N. W.- Suite B, New Prague, MN 56071. Testimonials:Email us at customercare@japanesegifts.com and share your comments. We would love to hear from you! |
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